Refund policy

Return & Refund Policy

At Lumière Wellness, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to make it right.

30-Day Return Policy We offer a 30-day return window from the date you receive your order. To be eligible, your item must be in its original condition — unworn, unwashed, and undamaged — in its original packaging and accompanied by proof of purchase.

How to Start a Return Contact us at support@thelumiereglow.com with your order number, reason for return, and a photo if damaged. We'll respond within 24–48 hours with return instructions. Please do not send items back without contacting us first.

Refunds Once we receive and inspect your return, we'll notify you of approval. If approved, refunds are processed within 5–7 business days to your original payment method.

Damaged or Defective Items If your item arrives damaged, email us within 7 days of delivery with a photo and we'll send a free replacement — no need to return the original.

Wrong Item Received Contact us immediately and we'll send the correct item at no charge.

Non-Returnable Items Items returned after 30 days, used/damaged items, items without original packaging, and sale items (unless defective) are not eligible for return.

Return Shipping Customers are responsible for return shipping costs unless the item is defective or incorrect.

Exchanges We don't offer direct exchanges. Please return your item for a refund and place a new order.

Questions? Contact us at support@thelumiereglow.com — we respond within 24–48 hours, Monday through Friday.