Frequently Asked Questions

Orders & Shipping

How long does shipping take?

We offer free shipping on all orders. For US customers, 84.8% of orders arrive within 11 days. Our estimated delivery windows are:

• United States: 8–12 business days
• Canada & UK: 12–18 business days
• Europe: 12–20 business days
• Australia & NZ: 15–22 business days
• Rest of World: 15–25 business days

Is shipping really free?

Yes! We offer completely free shipping on every order worldwide, with no minimum purchase required.

How do I track my order?

Once your order ships, you’ll receive an email with your tracking number. You can use it to monitor your delivery in real time.

Can I change or cancel my order?

Orders are processed within 1–2 business days. If you need to make a change, please contact us at support@lumierewellness.com as soon as possible and we’ll do our best to help before your order ships.

Product Questions

How does the Smart Posture Corrector work?

The Lumière Wellness Smart Posture Corrector gently pulls your shoulders back into proper alignment whenever you begin to slouch. Worn consistently, it trains your muscles to maintain good posture naturally over time — no willpower required.

How long should I wear it each day?

We recommend starting with 15–30 minutes per day and gradually increasing to 1–2 hours as your muscles adjust. Most customers see noticeable improvement within 2–4 weeks of consistent use.

Is it comfortable to wear under clothing?

Yes! The Smart Posture Corrector features a slim, lightweight design that fits discreetly under most clothing. It’s adjustable to fit all body types and made from breathable material for all-day comfort.

Is it suitable for men and women?

Absolutely. The adjustable straps make it suitable for all body types, men and women alike.

Can I wash it?

Yes, the Smart Posture Corrector is machine washable. We recommend washing on a gentle cycle and air drying.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy. If you’re not completely satisfied with your purchase, contact us at support@lumierewellness.com within 30 days of receiving your order and we’ll guide you through the return process.

What if my item arrives damaged?

We’re so sorry if that happens! Please email us at support@lumierewellness.com with a photo of the damage within 7 days of delivery and we’ll send you a replacement at no cost.

How long do refunds take?

Once we receive and process your return, refunds are issued within 5–7 business days to your original payment method.

Contact Us

How can I get in touch?

We’re here to help! Reach us at support@lumierewellness.com and we’ll respond within 24–48 hours, Monday through Friday.