Privacy policy
Privacy Policy Last updated: May 28, 2026
At Lumière Wellness, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit thelumiereglow.com or make a purchase from us.
1. Information We Collect When you visit or purchase from our store, we may collect the following information:
- Personal identification: Name, email address, phone number, billing and shipping address
- Payment information: Credit card details (processed securely — we do not store card numbers)
- Device & usage data: IP address, browser type, pages visited, time spent on site, referring URLs
- Communications: Any messages you send us via email or contact forms
2. How We Use Your Information We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to your questions and customer service requests
- Improve our website and customer experience
- Send promotional emails and offers (only if you've opted in)
- Comply with legal obligations
3. Sharing Your Information We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted third-party service providers who assist us in operating our website and fulfilling orders, including:
- Payment processors (e.g. Shopify Payments, Stripe)
- Shipping and fulfillment partners
- Email marketing platforms
- Website analytics providers (e.g. Google Analytics)
All third parties are required to keep your information confidential and may only use it to perform services on our behalf.
4. Cookies Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can disable cookies in your browser settings, though this may affect certain features of our website.
5. Data Retention We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order information is typically retained for up to 7 years for tax and accounting purposes.
6. Your Rights Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Opt out of marketing communications at any time
- Lodge a complaint with your local data protection authority
To exercise any of these rights, contact us at support@thelumiereglow.com.
7. Email Marketing If you opt in to receive marketing emails, you can unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of any email. We will never send you marketing emails without your consent.
8. Children's Privacy Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
9. Security We take reasonable precautions to protect your personal information from unauthorized access, disclosure, or misuse. All transactions are processed through secure, encrypted connections (SSL). However, no method of transmission over the internet is 100% secure.
10. Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
11. Changes to This Policy We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes your acceptance of the revised policy.
12. Contact If you have any questions about this Privacy Policy or how your data is handled, please contact us at support@thelumiereglow.com. We respond within 24–48 hours, Monday through Friday.